Projects

Project 0861 - Final project from Dev Bootcamp created in a group of 4 and envisioned within 8 days. JavaScript map-based game where players explore different meteorites that have fallen to Earth. Ruby on Rails framework with a database for saving and loading player's progress and keeping track of high scores.

Skills

Programming Languages Advertising Information Technology Management Systems
  • Ruby
  • JavaScript
  • HTML & CSS
  • React
  • Google AdWords
  • Google Analytics
  • SEO
  • Operating System Installation
  • Data Migration and Retrival
  • Mac OS 10.x
  • Windows 7+
  • Ubuntu 14+
  • WordPress
  • JIRA
  • OpenCart

Experiences

Product Specialist

Aug 2016 - Present
OpinionLab
  • Craft customizations based on enterprise client requests for the implementation and styling of company's Voice of Customer solutions using HTML, CSS, and JavaScript.
  • Build and style implementation packages for seamless integration on client websites ranging from diverse industry leaders.
  • Lead technical phone calls with clients for determining needs and resolution.
  • Create UI for internal applications using Materialize and JQuery for use and distribution across Customer Success and Account Management departments to ease in testing and producing screenshots.<
  • Prototype and pitch new Voice of Customer product using HTML5 and JQuery.
  • Document and manage customer issues via JIRA ticketing and Salesforce CMS.

Web Developer Bootcamp

Feb 2016 - Jul 2016
Dev Bootcamp
  • Trained in 19-week intensive web development program that specializes in skills such as Ruby, Rails, HTML, CSS, Object-Oriented JavaScript, Git, Agile Development.
  • Studied Ruby, HTML, CSS, and JavaScript within student-centered learning environment focusing on front- and back-end development.
  • Pair programming daily while utilizing interpersonal skills, effective teamwork, and agile methodology training

MiWorkspace Build Specialist

Aug 2015 - Jan 2016
University of Michigan
  • Coordinate campus computer migrations by updating hardware and software on up to 500 computers per assignment.
  • Supervise up to 10 students during migrations, checking and troubleshooting their work and ensuring migration completeness.
  • Work with service tickets and inventory management to effectively utilize and document a variety of university-owned equipment.

Customer Service Support

Feb 2014 - Jun 2015
Genpact
  • Receive inbound calls and chats from diverse global advertisers using a popular online advertising platform.
  • Provide advertisers comprehensive solutions while maintaining high customer satisfaction and 100% call quality ratings.
  • Actively collaborated with team members and Subject Matter Experts to escalate more specialized issues to their respective internal departments (policy, billing, etc.).

Work Manager

Jan 2012 - Apr 2014
Inter-Cooperative Council at the University of Michigan
  • Arrange and monitor house chore schedule of 52 house members.
  • Delegate and organize house members in the deep cleaning and maintaining of the house to continue to follow organization's mission of affordable student housing.

MiWorkspace Day One Coach

Jan 2013 - Feb 2014
University of Michigan
  • Assist faculty in the migration to a new desktop service on new or existing computer devices.
  • Troubleshoot and consult peers on software and network issues.